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Crain's New York: Pro Services

  • newHere's what to expect next week for phase three of the reopening

    Here's what to expect next week for phase three of the reopening

    As other parts of the U.S. hastily roll back reopening plans, New York City is taking one more small step forward.On Monday, the city officially kicks off , paving the way for legions of beauty...To view the full story, click the title link.
    - 8 hours ago, 5 Jul 20, 12:08pm -
  • Trump signs bill to extend small business loan program to Aug. 8

    Trump signs bill to extend small business loan program to Aug. 8

    President Donald J. Trump signed a bill Saturday to extend the for small business through Aug. 8.The PPP program was enacted in March as part of the $2.2 trillion coronavirus relief package. The...To view the full story, click the title link.
    - 1 day ago, 4 Jul 20, 11:32am -
  • Budget hawks say City Hall's austerity measures don't go far enough

    Budget hawks say City Hall's austerity measures don't go far enough

    say City Hall’s $88.1 billion budget fails to honestly address the .For one, they say, the spending plan doesn't address the cost of the city's workforce, which has expanded under the current...To view the full story, click the title link.
    - 3 days ago, 2 Jul 20, 4:44pm -
  • Brooklyn Hospital, Spectrum ink deals at Fulton Mall

    Brooklyn Hospital, Spectrum ink deals at Fulton Mall

    Amid the pandemic's economic toll on retail landlords around the city, Downtown Brooklyn's Fulton Mall is gaining two new tenants.The Brooklyn Hospital Center and Spectrum Cable have both inked...To view the full story, click the title link.
    - 3 days ago, 2 Jul 20, 3:59pm -
  • Dowling says Covid-19 can make us stronger, more resilient

    Dowling says Covid-19 can make us stronger, more resilient

    I've been asked by many people both inside and outside of health care, what will our world look like after the pandemic? What will be the impact on businesses? What will be the toll on health care?...To view the full story, click the title link.
    - 3 days ago, 2 Jul 20, 3:51pm -
  • Outdoor dining expanded to 22 streets to help struggling restaurants

    Outdoor dining expanded to 22 streets to help struggling restaurants

    Call it a compromise–kind of.After announcing on Wednesday the suspension of “We made a decision that we could not go ahead with indoor dining,” the mayor said. “So we have to double down on Open...To view the full story, click the title…
    - 3 days ago, 2 Jul 20, 3:19pm -
  • Hell's Kitchen restaurant owners feel besieged by homeless living in tourist hotels

    Hell's Kitchen restaurant owners feel besieged by homeless living in tourist hotels

    An ambitious plan to save the struggling restaurant industry has butted up against an intractable public policy issue that has dogged the for years.Multiple restaurant owners in Hell’s Kitchen...To view the full story, click the title link.
    - 3 days ago, 2 Jul 20, 3:13pm -
  • City plans to open public schools in September

    City plans to open public schools in September

    New York City plans to reopen its public schools in September with social-distancing guidelines, Mayor Bill de Blasio said Thursday.“We’re full steam ahead for September,” de Blasio said. The goal...To view the full story, click the title li…
    - 3 days ago, 2 Jul 20, 1:41pm -
  • Public transit demand is now almost half pre-Covid mark

    Public transit demand is now almost half pre-Covid mark

    New York’s public transport usage has risen to almost half the typical level before the coronavirus outbreak, a recovery that has yet to extend to the restaurant industry.Demand for trains, buses...To view the full story, click the title link.
    - 3 days ago, 2 Jul 20, 1:32pm -
  • Cuomo’s Penn Station plan would fund fixes with office complex

    Cuomo’s Penn Station plan would fund fixes with office complex

    A New York state plan to redevelop the neighborhood surrounding Penn Station would clear the way for more than 14 million square feet of new offices, a massive addition of space that would accelerate...To view the full story, click the title link.
    - 3 days ago, 2 Jul 20, 1:15pm -

Forrester: Analyst Relations Forum

  • Updating analysts with a quarterly newsletter - do or don't?

    Updating analysts with a quarterly newsletter - do or don't?

    All - would be interested in getting your feedback on if you do/don't compile and distribute a quarterly analyst update via email newsletter-type format.   If you do one, have you seen tangible benefits, such as receiving positive feedback from ana…
    - 1 Jul 14, 4:32pm -
  • Forrester's Scorecard For AR And Direct Sales
    We opened a discussion thread on Forrester's Scorecard For AR And Direct Sales . I am interested in your thoughts and can answer any questions raised by the document.
    - 11 Mar 14, 11:03am -
  • Educate AR's Personnel
    We opened a discussion thread on Educate AR's Personnel . I am interested in your thoughts and can answer any questions raised by the document.
    - 21 Nov 13, 3:19pm -
  • What should the marketplace think about Gartner analyst reductions?
    Gartner has been pushing out many of its well known analysts. How should buy-side customers react?
    - 15 Nov 13, 10:29am -
  • Organize And Educate AR's Spokespeople
    We opened a discussion thread on Organize And Educate AR's Spokespeople . I am interested in your thoughts and can answer any questions raised by the document.
    - 12 Nov 13, 5:27am -
  • IIAR Classic Post: Analysts: When you’re looking for a briefing – help me to help you
    I did this post a while back -always good to remind that duties are on both sides > http://wp.me/p9yEt-1F Thoughts anyone?
    - 7 Oct 13, 10:06am -
  • Organize AR's Personnel
    We opened a discussion thread on Organize AR's Personnel . I am interested in your thoughts and can answer any questions raised by the document.
    - 27 Sep 13, 9:40am -
  • Why There's No One-Size-Fits-All AR Program
    We opened a discussion thread on Why There's No One-Size-Fits-All AR Program . I am interested in your thoughts and can answer any questions raised by the report.
    - 9 Nov 10, 9:15am -
  • Intentional Analyst Event Collocation As AR Strategy
     After seeing a Twitter exchange last week between a couple analysts and an AR pro - I thought I'd throw the topic out for broader discussion: Is it best practice or bad form to leverage one another’s analyst days (also known as analyst summits o…
    - 1 Nov 10, 2:13pm -
  • Analyst Relations resources
    Not asking for actual numbers... but what is the ratio of PR (counting agency people) to AR people (also counting agency) in your company? 2:1?  3:1? etc.?
    - 1 Oct 10, 3:25pm -

Professional Services Council

Service Visions

  • How are tech companies tracking customer consumption?
    For the past year, TSIA has been conducting research related to how our member companies understand how their customers are actually consuming technology offers. We call this field of research “Consumption Analytics.”  This field is becoming cr…
    - 24 Nov 14, 8:29am -
  • Digging Economic Moats
    Dear Reader: So sorry it has been so long since I have posted on this blog. At TSIA, we have been very busy helping our members navigate through the current industry transformation related to technology business models. If you missed us at our most r…
    - 8 Nov 14, 4:40pm -
  • So you want to sell outcomes?
    In the book B4B, we predict that technology customers will begin pressuring technology providers to commit to outcomes.  In other words, customers will not want to pay for technology up front and hope they achieve some target outcome. Customers will…
    - 7 Nov 13, 2:53pm -
  • Reaction to B4B
    In Vegas last week, over 1,000 professionals from the technology industry gathered at the Technology Services World conference where our latest book, B4B was officially released.   The overarching premise of TSIA’s latest book B4B is quite simple:…
    - 29 Oct 13, 8:24am -
  • Outcome Based Services Portfolio
    With the release of the book B4B this October, TSIA is focused on helping technology companies. Helping these companies brace for a radical shift in their business models. A shift away from selling product assets and produce attach services to delive…
    - 24 Sep 13, 11:05am -
  • B4B has Begun
    Sorry I have been so silent lately on this blog. I have been heads down collaborating on a new book titled B4B. The historical business models of technology providers are imploding in front of our eyes–and this is why we needed to write this book.…
    - 13 Sep 13, 7:40am -
  • Scrutiny on the SaaS Business Model
    Every since TSIA started our tracker of publicly traded cloud computing companies (The TSIA Cloud 20), I have been questioning the financial business model of SaaS companies: The SaaS Business Model Double Click on the SaaS Business Model Today, a c…
    - 24 Jul 13, 8:44am -
  • Blown Away by Analytics
    Back in 2005, I started an industry tracker titled “The Service 50.” Since then, TSIA has been publishing a quarterly snapshot of 50 of the largest publicly traded hardware, software, and pure-play services companies in the world. We have been ex…
    - 6 Jul 13, 3:58pm -
  • The Case for Centralized Services
    There is a debate that occasionally resurfaces within companies that have multiple business units: Should Professional Services be distributed within each business unit or centralized to support all the business units? There are three compelling argu…
    - 10 Jun 13, 9:33am -
  • Double Click on the SaaS Business Model
    Current Wisdom Yesterday, my colleague Maria Manning Chapman forwarded me an article from Tien Tzuo, a former marketing executive at salesforce.com: Wall Street Loves Workday, but Doesn’t Understand Subscription Businesses I strongly agree with his…
    - 17 Apr 13, 2:53pm -
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The Economist: Professional Services

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