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Forrester: eBusiness & Strategy

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  • What's the difference between PBCs and Microservices?
    The shift from monolithic commerce platforms to modular, MACH-based, composable services is well underway for many brands, manufacturers and retailers. With the release of Gartner’s report Composable Commerce Must Be Adopted for the Future…
    - 5 days ago, 19 Sep 20, 6:38pm -
  • Brian Beck on Documenting Objectives When Choosing a B2B eCommerce Platform
    This post is an excerpt from Brian Beck's Billion Dollar B2B Ecommerce: Seize the Opportunity, available now The process of choosing an Ecommerce platform can seem overwhelming, particularly for B2B organizations that have little internal expertis…
    - 38 days ago, 17 Aug 20, 4:28pm -
  • Brian Beck on Pricing Strategies to Manage Channel Conflict in B2B Commerce
    This post is an excerpt from Brian Beck's Billion Dollar B2B Ecommerce: Seize the Opportunity, available now Channel conflict is largely centered on product price When a manufacturer or brand sells directly to the end user of the product, they a…
    - 90 days ago, 26 Jun 20, 3:17pm -
  • How Herschel uses AR on product pages with headless commerce (and so can you)

    How Herschel uses AR on product pages with headless commerce (and so can you)

    Augmented and virtual reality is gaining traction with brands and retailers looking to enhance buying experiences. And it’s getting easier to adopt and inject into product pages thanks to headless commerce APIs and progressive web applications (PWA…
    - 93 days ago, 23 Jun 20, 6:56pm -
  • 3 Ways AR and VR can help brands and retailers adapt to the New Normal

    3 Ways AR and VR can help brands and retailers adapt to the New Normal

    Prior to COVID-19, analysts were bullish on AR and VR for retail and B2B commerce. Deloitte predicted 100M consumers would use AR to shop online or in-store in 2020, while Gartner claimed 46% of retailers were planning to deploy AR or VR in turn. IDC…
    - 10 Jun 20, 5:56pm -
  • Better BOPAC: 6 ways to improve curbside pickup in the “new normal”

    Better BOPAC: 6 ways to improve curbside pickup in the “new normal”

    Pre-COVID, 40% of shoppers said buy online, pick up in store (BOPIS or click-and-collect) was their most valued retail shopping experience, with BOPIS behavior growing 30% from 2018.Today, curbside pickup is the BOPIS delivery model of choice (dub…
    - 26 May 20, 12:48pm -
  • COVID-19’s out-of-stock impact and how PWAs can support “endless aisle 3.0”
    In the “new normal” of disrupted supply chains and local stores doubling as online fulfillment centers, accurate real-time data is even more critical, as is the ability to reserve stock. Shoppers have disappointing out-of-stock experiences once e…
    - 16 May 20, 3:27pm -
  • Conversational commerce: why you should consider a native ecommerce chatbot

    Conversational commerce: why you should consider a native ecommerce chatbot

    Despite the buzz around AI’s potential to make ecommerce as personal and natural as an in-store visit, fully-baked intelligent shopping assistance remains several years away.In the interim, online retailers are embracing chatbots as a first toe-d…
    - 14 May 20, 5:41pm -
  • How mobile self-checkout can help retailers in a post-COVID world
    We've all heard online shoppers will abandon a page that doesn’t load in “X seconds or less.” But in-store shoppers get antsy too -- physical retailers lose nearly $40 billion in potential sales each year from patrons who won’t wait longer th…
    - 14 May 20, 3:55pm -
  • Future of Commerce AR using ARkit over the web

    Future of Commerce AR using ARkit over the web

    This year at WWDC 2019, Apple announced ARKit 3 and RealityKit which bring additional capabilities to the already growing augmented reality (AR) framework. Last year at WWDC 2018, Apple’s ARKit 2 introduced Quick Look features over the web for iOS…
    - 13 May 20, 1:21pm -

Internet Retailer: News

    Practical eCommerce

    • newCovid-19 Exposes Inefficiencies in B2B Accounts Receivable
      The ongoing pandemic has exacerbated long-standing inefficiencies with the B2B accounts receivable process, such as manual entry, little standardization, and errant data. Accounts receivable personnel have historically overcome many of these problems…
      - 10 hours ago, 24 Sep 20, 10:26am -
    • 7 Google Analytics Tips for Measuring Organic Search
      Search engine optimization relies on the ability to measure performance. Google Analytics can make the task easier. What follows are seven tips to help.The post 7 Google Analytics Tips for Measuring Organic Search appeared first on Practical Ecommer…
      - 1 day ago, 23 Sep 20, 11:23am -
    • Forget Black Friday Sales This 2020 Holiday
      The upcoming holiday shopping season is bound to shake the ecommerce sector. If you haven’t yet finalized your holiday sales schedule, now’s the time to get it done. But you may want to rethink your strategy for November and December.The post Fo…
      - 2 days ago, 22 Sep 20, 4:08pm -
    • FAQ Snippets Expand Organic Search Visibility
      There is one rich snippet that has become increasingly popular: frequently asked questions. An FAQ snippet expands a listing's real estate in organic search results. It's based on implementing FAQ Schema in the code.The post FAQ Snippets Expand Orga…
      - 2 days ago, 22 Sep 20, 11:07am -
    • Amazon Live: 12 Shows from Influencers, Sellers, Brands
      Amazon Live combines streaming video with online shopping, letting influencers, sellers, and brands engage and interact with consumers in real-time. Here is a list of shows using Amazon Live from influencers, sellers, and brands. Episodes range from…
      - 3 days ago, 21 Sep 20, 9:40am -
    • Covid-19 Is Driving Some Brands to DTC
      The coronavirus pandemic has accelerated the pace of digital transformation in retail, prompting some brands to focus on direct-to-consumer channels. The retail and wholesale industries have long been undergoing an evolution toward ecommerce, digital…
      - 4 days ago, 21 Sep 20, 5:00am -
    • Email Marketing: Optimizing ‘From’ Lines, Subject Lines, Pre-headers

      - 4 days ago, 20 Sep 20, 10:55am -
    • A Passion for Cosmetics Leads to $1 Million in First-year Sales
      The YouTube-to-ecommerce business model may be the best way to build an audience of customers. It worked for my company, Beardbrand, when I posted beard-grooming videos on YouTube. And it worked for Lisa and Paul Jauregui. Lisa’s passion for cosmet…
      - 6 days ago, 18 Sep 20, 11:56am -
    • After 20 years of ecommerce, change is the only certainty
      Designing, building, and launching a website is just the beginning of an ecommerce business. Attracting and converting visitors is the next, all-important step. A website alone does not guarantee anything. But the most critical factor in long-term su…
      - 7 days ago, 17 Sep 20, 5:26pm -
    • 2020 Holiday Shopping Is a Tale of 2 Consumers
      Covid-19 has throttled the U.S. economy, dropping the nation's gross domestic product 31.7 percent in the second quarter of the year. The economic effect, however, has impacted folks differently.The post 2020 Holiday Shopping Is a Tale of 2 Consumer…
      - 7 days ago, 17 Sep 20, 9:34am -

    The Ecommerce Blog

    • REI breaks the back button

      REI breaks the back button

      Been a while but I came across a usability blunder bad enough I had to share it. REI uses some javascript to do some whacky stuff to the browser history. It’s so bad that on some pages of the site, there were over 30 entries before I could back up…
      - 17 Feb 15, 12:10pm -
    • How not to decline a transaction – ebay and paypal 2013

      How not to decline a transaction – ebay and paypal 2013

      I was amazed today trying to checkout on ebay that ebay and Paypal still haven’t figured out how the transaction flow is supposed to work. If a paypal transaction declines when checking out on ebay, rather than giving an error like reason would sug…
      - 4 Dec 13, 3:17pm -
    • Love your customer and stick it to the repeat buyers, thanks hotels.com

      Love your customer and stick it to the repeat buyers, thanks hotels.com

      Something that I came across today, that for lack of a better description, just flat out pissed me off. I was booking a hotel room on hotels.com, and found some interesting pricing disparaty when I logged into my hotels.com account on another compute…
      - 5 Mar 13, 10:34am -
    • The un-usability of online video
      Just about every news website and blog uses online video as a means of communicating with their audience. Online video started gaining popularity several years ago with the creation of youtube and other video sharing services. Youtube gained immediat…
      - 13 Jan 12, 1:20pm -
    • The importance of hardware consistency
      If you look at any of the posts I’ve done regarding server or computer setups, you’ll find some similarities in the way I set things up. After enough testing myself and reviewing other people’s experience I like to stick with certain brands and…
      - 19 Dec 11, 5:17pm -
    • Call your congress-person, oppose the American Firewall
      In case you haven’t been paying attention to the US political landscape, there is currently a bill in progress dubbed the great American firewall. It is a thoughtless overreaching nightmare’ish bill that claims to be for preventing copyright infr…
      - 17 Nov 11, 11:44am -
    • Who are you sharing your customer data with?

      Who are you sharing your customer data with?

      I see new products and services from large retailers and large online companies all the time. Sometimes these services can be extremely helpful to the ecommerce website owners. Services such as product reviews, facebook or social media widgets, custo…
      - 3 May 11, 1:46pm -
    • SEO for small businesses on a budget
      Taking a break from usability and operations that I normally address. Seobook.com published an outstanding guideline on setting up and marketing a business online on a budget. The guide is straight to the point and offers a ton of good information ab…
      - 11 Feb 11, 12:00pm -
    • Payment method and credit card logo API

      Payment method and credit card logo API

      I just finished a simple credit card logo API which is outlined on my other blog. This offers an easy method of adding credit card logos to an ecommerce website. We designed some very clean icons for each logo. The API supports 2 sizes currently, ful…
      - 12 Jan 11, 9:38am -
    • What is a trust seal actually worth?

      What is a trust seal actually worth?

      I was asked the question this week of what trust seals I would recommend a website use? Trust seals would include services like Mcafee, Truste, the BBB, Verisign SSL, etc. Putting aside any potential real benefits in security, I think that these seal…
      - 28 Oct 10, 11:36am -

    E-Commerce Law

    • 7 Trademark Rules Every Startup Should Know

      7 Trademark Rules Every Startup Should Know

      A trademark or service mark is a brand identifier. Every company offering products or services has at least one. While the name of a product or service tells consumers what it is, the associated mark tells consumers who offers it to the public. The s…
      - 25 May 16, 9:04am -
    • Copyright Basics for Startups and Entrepreneurs

      Copyright Basics for Startups and Entrepreneurs

      In most cases, the value of an early-stage business is based primarily on its intellectual property, such as its rights in inventions, literary and artistic works, and the symbols, images, and names used to identify the business to its prospective cu…
      - 5 May 16, 5:21pm -
    • Virginia Statute Protects Employee Social Media Passwords

      Virginia Statute Protects Employee Social Media Passwords

      On Labor & Employment Law Cocktail, Tim McConville recently discussed a new Virginia law that prohibits employers from requiring current or prospective employees to disclose the user names and passwords associated with their social media accounts.
      - 27 Nov 15, 10:26am -
    • Trademark Selection Basics for Startups and Entrepreneurs

      Trademark Selection Basics for Startups and Entrepreneurs

      After carefully developing an idea for a marketable product or service, many startups and entrepreneurs immediately name it with little thought as to the legal effect of the name chosen. Selecting the brand name of a product or service is an importan…
      - 5 Aug 15, 1:32pm -
    • Copyright Basics for Startups and Entrepreneurs

      Copyright Basics for Startups and Entrepreneurs

      My June article on The Rouse, "Copyright Basics for Startups and Entrepreneurs," has proven to be my most popular yet. It has been shared on social media platforms more than 5,000 times since Friday.
      - 24 Jun 15, 8:39am -
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