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Forrester: eBusiness & Strategy

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  • What are Packaged Business Capabilities?

    What are Packaged Business Capabilities?

    In a previous article, we discussed what Composable Commerce is and why it is essential for businesses to adopt. In short, brands that prioritize infusing digital throughout their entire strategy need a commerce framework that empowers them to bui…
    - 60 days ago, 28 Sep 20, 8:55pm -
  • What's the difference between PBCs and Microservices?
    The shift from monolithic commerce platforms to modular, MACH-based, composable services is well underway for many brands, manufacturers and retailers. With the release of Gartner’s report Composable Commerce Must Be Adopted for the Future…
    - 69 days ago, 19 Sep 20, 6:38pm -
  • Brian Beck on Documenting Objectives When Choosing a B2B eCommerce Platform
    This post is an excerpt from Brian Beck's Billion Dollar B2B Ecommerce: Seize the Opportunity, available now The process of choosing an Ecommerce platform can seem overwhelming, particularly for B2B organizations that have little internal expertis…
    - 17 Aug 20, 4:28pm -
  • How Herschel uses AR on product pages with headless commerce (and so can you)

    How Herschel uses AR on product pages with headless commerce (and so can you)

    Augmented and virtual reality is gaining traction with brands and retailers looking to enhance buying experiences. And it’s getting easier to adopt and inject into product pages thanks to headless ecommerce APIs and progressive web applications (PW…
    - 23 Jun 20, 6:56pm -
  • Better BOPAC: 6 ways to improve curbside pickup in the “new normal”

    Better BOPAC: 6 ways to improve curbside pickup in the “new normal”

    Pre-COVID, 40% of shoppers said buy online, pick up in store (BOPIS or click-and-collect) was their most valued retail shopping experience, with BOPIS behavior growing 30% from 2018.Today, curbside pickup is the BOPIS delivery model of choice (dub…
    - 26 May 20, 12:48pm -
  • Voice Enabled Commerce for Complex Orders

    Voice Enabled Commerce for Complex Orders

    IntroductionIoT voice interaction was once the stuff of Sci-Fi movies but now, many of us no longer bat an eye. From computers to phones to digital assistants, talking to a device has gone from a futuristic dream to an in-our-homes reality. And it…
    - 12 May 20, 6:30pm -
  • Next-gen vending machines: 5 reasons intelligent vending is trending in ecommerce

    Next-gen vending machines: 5 reasons intelligent vending is trending in ecommerce

    Move over pop-up shops, there’s a new digital-meets-physical invasion that’s got the likes of Walmart, Uniqlo, CVS, Adidas, ASICS and Nespresso serving commerce through connected boxes. Intelligent vending machines are popping up everywhere con…
    - 16 Apr 20, 8:00pm -
  • Elastic Path and Partners Release New Joint Experiences for Customers
    Earlier this year, we (Elastic Path) acquired fellow headless commerce solution provider, Moltin - an acquisition that excited many in the digital commerce space – more importantly our customers and partners. This merger of ecommerce leaders allo…
    - 25 Feb 20, 7:00pm -
  • How the Olympics Set the Pace for Headless Commerce
    As Vancouver celebrates the 10th anniversary of the 2010 Winter Olympics, I can’t help but reflect on how the Games were the catalyst of something big for our organization - something that changed the game for the entire e-commerce industry…
    - 12 Feb 20, 7:00pm -
  • E-commerce Privacy Policy & CCPA: What You Need to Know
    The California Consumer Protection Act (CCPA) is a new e-commerce privacy policy that went into effect January 1, 2020.  If your business collects, purchases, or uses the personal data of California residents in any way, the CCPA may impact…
    - 30 Jan 20, 7:00pm -

Internet Retailer: News

    Practical eCommerce

    • newKuru, a DTC Shoe Brand, Solves a Pain
      Selling shoes online is notoriously competitive. Zappos, Amazon, big-box retailers, shoe brands — all are vying for a share of the consumer footwear market. Nonetheless, Sean McGinnis's employer, Kuru, an independent shoe company, is thriving.The…
      - 12 hours ago, 27 Nov 20, 11:23am -
    • Covid and the Long Tail
      An interesting development is happening on the way to retail recovery during the covid pandemic: Brands and retailers are cutting back on the breadth of products they make and sell. In August 2020, for example, Todd Kahn, president and interim CEO of…
      - 3 days ago, 25 Nov 20, 10:22am -
    • Managing Projects with Gantt Charts
      Gantt charts have been around for more than 100 years, but these visual project management tools are still among the best ways to manage deadlines, keeping them on time and on budget.The post Managing Projects with Gantt Charts appeared first on Pra…
      - 4 days ago, 24 Nov 20, 9:27am -
    • 6 Tweaks to Streamline the Checkout Process
      Ecommerce should see significant spikes this holiday season. However, merchants must consider the need for speedy, no-hassle checkout processes to lower abandons, especially from shoppers on mobile devices. What follows are six tweaks to streamline a…
      - 4 days ago, 24 Nov 20, 5:00am -
    • 5 B2B Ecommerce Trends for 2021
      B2B ecommerce was already growing rapidly when the global pandemic struck in early 2020, accelerating the wholesale industry's digital transformation. And while it would be possible to list many industry shifts for the coming year, five trends could…
      - 5 days ago, 23 Nov 20, 8:27am -
    • 15 Photoshop Tutorials for Product Photography
      Taking the photographs is just the start of compelling product images. Adobe Photoshop’s image editing suite provides plenty of tools to perfect and highlight product images against the right background.The post 15 Photoshop Tutorials for Product…
      - 5 days ago, 23 Nov 20, 5:00am -
    • A Day in the Life of an SEO
      Search engine optimizers are like black sheep in a family. Our work is often misunderstood. Colleagues wonder what we are doing or how we make money for the company. Why do we read blog posts all day, they sometimes ask? Success in organic search can…
      - 6 days ago, 22 Nov 20, 9:36am -
    • Beardbrand’s Technology Stack: Platforms, Apps, Services
      An ecommerce company is a collection of platforms, apps, and service providers. That's certainly the case with Beardbrand, the company I launched in 2012. James Wilson is Beardbrand's growth marketing manager. I asked James to describe our technology…
      - 8 days ago, 20 Nov 20, 11:31am -
    • During Covid, Ecommerce Founders Can Invigorate Their Companies
      Entrepreneur-lead businesses can become unwieldy as they grow. To survive, founders often must embrace a management system and delegate responsibilities. "An entrepreneur slips and falls off the edge of a cliff. On his way down, he manages to grab on…
      - 9 days ago, 19 Nov 20, 9:11am -
    • B2B Merchants: Harness Data to Pivot, Adapt
      I'm hearing the word "pivot" from B2B merchants. Manufacturers and distributors are pivoting to keep up with the pace of change. The pandemic-induced change is especially challenging because of the unknown afterward, post-Covid.The post B2B Merchant…
      - 9 days ago, 19 Nov 20, 5:00am -

    The Ecommerce Blog

    • REI breaks the back button

      REI breaks the back button

      Been a while but I came across a usability blunder bad enough I had to share it. REI uses some javascript to do some whacky stuff to the browser history. It’s so bad that on some pages of the site, there were over 30 entries before I could back up…
      - 17 Feb 15, 12:10pm -
    • How not to decline a transaction – ebay and paypal 2013

      How not to decline a transaction – ebay and paypal 2013

      I was amazed today trying to checkout on ebay that ebay and Paypal still haven’t figured out how the transaction flow is supposed to work. If a paypal transaction declines when checking out on ebay, rather than giving an error like reason would sug…
      - 4 Dec 13, 3:17pm -
    • Love your customer and stick it to the repeat buyers, thanks hotels.com

      Love your customer and stick it to the repeat buyers, thanks hotels.com

      Something that I came across today, that for lack of a better description, just flat out pissed me off. I was booking a hotel room on hotels.com, and found some interesting pricing disparaty when I logged into my hotels.com account on another compute…
      - 5 Mar 13, 10:34am -
    • The un-usability of online video
      Just about every news website and blog uses online video as a means of communicating with their audience. Online video started gaining popularity several years ago with the creation of youtube and other video sharing services. Youtube gained immediat…
      - 13 Jan 12, 1:20pm -
    • The importance of hardware consistency
      If you look at any of the posts I’ve done regarding server or computer setups, you’ll find some similarities in the way I set things up. After enough testing myself and reviewing other people’s experience I like to stick with certain brands and…
      - 19 Dec 11, 5:17pm -
    • Call your congress-person, oppose the American Firewall
      In case you haven’t been paying attention to the US political landscape, there is currently a bill in progress dubbed the great American firewall. It is a thoughtless overreaching nightmare’ish bill that claims to be for preventing copyright infr…
      - 17 Nov 11, 11:44am -
    • Who are you sharing your customer data with?

      Who are you sharing your customer data with?

      I see new products and services from large retailers and large online companies all the time. Sometimes these services can be extremely helpful to the ecommerce website owners. Services such as product reviews, facebook or social media widgets, custo…
      - 3 May 11, 1:46pm -
    • SEO for small businesses on a budget
      Taking a break from usability and operations that I normally address. Seobook.com published an outstanding guideline on setting up and marketing a business online on a budget. The guide is straight to the point and offers a ton of good information ab…
      - 11 Feb 11, 12:00pm -
    • Payment method and credit card logo API

      Payment method and credit card logo API

      I just finished a simple credit card logo API which is outlined on my other blog. This offers an easy method of adding credit card logos to an ecommerce website. We designed some very clean icons for each logo. The API supports 2 sizes currently, ful…
      - 12 Jan 11, 9:38am -
    • What is a trust seal actually worth?

      What is a trust seal actually worth?

      I was asked the question this week of what trust seals I would recommend a website use? Trust seals would include services like Mcafee, Truste, the BBB, Verisign SSL, etc. Putting aside any potential real benefits in security, I think that these seal…
      - 28 Oct 10, 11:36am -

    E-Commerce Law

    • 7 Trademark Rules Every Startup Should Know

      7 Trademark Rules Every Startup Should Know

      A trademark or service mark is a brand identifier. Every company offering products or services has at least one. While the name of a product or service tells consumers what it is, the associated mark tells consumers who offers it to the public. The s…
      - 25 May 16, 9:04am -
    • Copyright Basics for Startups and Entrepreneurs

      Copyright Basics for Startups and Entrepreneurs

      In most cases, the value of an early-stage business is based primarily on its intellectual property, such as its rights in inventions, literary and artistic works, and the symbols, images, and names used to identify the business to its prospective cu…
      - 5 May 16, 5:21pm -
    • Virginia Statute Protects Employee Social Media Passwords

      Virginia Statute Protects Employee Social Media Passwords

      On Labor & Employment Law Cocktail, Tim McConville recently discussed a new Virginia law that prohibits employers from requiring current or prospective employees to disclose the user names and passwords associated with their social media accounts.
      - 27 Nov 15, 10:26am -
    • Trademark Selection Basics for Startups and Entrepreneurs

      Trademark Selection Basics for Startups and Entrepreneurs

      After carefully developing an idea for a marketable product or service, many startups and entrepreneurs immediately name it with little thought as to the legal effect of the name chosen. Selecting the brand name of a product or service is an importan…
      - 5 Aug 15, 1:32pm -
    • Copyright Basics for Startups and Entrepreneurs

      Copyright Basics for Startups and Entrepreneurs

      My June article on The Rouse, "Copyright Basics for Startups and Entrepreneurs," has proven to be my most popular yet. It has been shared on social media platforms more than 5,000 times since Friday.
      - 24 Jun 15, 8:39am -
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